Charm Curtain
Legal

Privacy Policy

How Charm Curtain collects, uses, and protects information shared through our website, inquiries, and consultations.

Effective Date: September 23, 2026

Overview

Charm Curtain respects your privacy and is committed to handling personal information with care. This Privacy Policy explains what information we collect through our website, how we use it, when we may share it, and the choices available to you.

This policy applies to information collected through our website, consultation requests, email communications, and other direct interactions related to our services.

Information We Collect

Information you provide directly

We may collect information that you choose to send us, including:

  • Name, email address, phone number, and mailing address
  • Project details, room measurements, photos, design preferences, and service requests
  • Messages shared through email, WhatsApp, or consultation inquiries

Information collected automatically

Like many websites, we may automatically collect limited technical information such as:

  • IP address, browser type, device information, and operating system
  • Pages visited, referring pages, and general site interaction data
  • Cookie or analytics-related information used to understand website performance

How We Use Information

We use information we collect to operate and improve our business, including to:

  • Respond to inquiries and schedule consultations
  • Prepare estimates, proposals, measurements, and project recommendations
  • Communicate about our products, services, appointments, and support needs
  • Improve website performance, user experience, and internal operations
  • Protect the security of our website and prevent misuse or fraud
  • Comply with legal obligations and resolve disputes when necessary

How We Share Information

We do not sell personal information in the ordinary course of our business. We may share information only as reasonably necessary to run our services, including with:

  • Service providers who help us host the website, manage communications, or support operations
  • Installers, contractors, or business partners involved in fulfilling your requested services
  • Professional advisors or authorities when required by law, legal process, or to protect our rights

If we ever materially change how we use personal information, we will update this policy accordingly.

Cookies and Analytics

Our website may use cookies or similar technologies to remember preferences, understand traffic patterns, and improve performance. You can usually control cookies through your browser settings. Disabling some cookies may affect how portions of the website function.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including communication, project management, recordkeeping, security, and legal compliance.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, loss, misuse, or disclosure. No system can guarantee absolute security, so please avoid sending highly sensitive information through unsecured channels unless specifically requested by us.

Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding access to, correction of, deletion of, or limitations on the use of your personal information. You may also opt out of marketing communications at any time by contacting us.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.

Third-Party Links

Our website may contain links to third-party websites or embedded services. We are not responsible for the privacy practices, content, or security of third-party sites, and their own policies will govern your use of those services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, or legal requirements. The revised version will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle information, please contact us: